Use wearable computing and augmented reality to increase productivity, deliver better customer service, and adapt to the reality of today’s working environment.
Adapt to remote work policies and travel restrictions
Use Skylight’s “see-what-I-see” video collaboration technology to connect teams without comprising health or productivity. Field workers utilize smart glasses, smart phones, or tablets to share their first-person perspective to remote colleagues.
This unlocks the ability for organizations to remotely perform collaborative tasks such as support, training sessions, inspections, and witnessing.
Increase productivity in the field
Increase efficiency for veterans and accelerate ramp-up time for new employees by equipping them digital access to the information they need to their jobs.
Using Skylight, field workers can view maintenance procedures, specification, manuals, checklists, and inspections directly with-in their line-of-sight on smart glasses or with mobile devices.
Deliver unprecedented customer service
Improve first-time-fix-rates and accelerate issue resolution times from days to minutes using Skylight’s “see-what-I-see” video collaboration technology.
Skylight enables organizations to deliver innovative new service models that increase customer satisfaction.
How Skylight works
Skylight Live Video Collaboration
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Field workers can connect with remote colleagues and share a first-person point-of-view using smart glasses, mobile, or web browsers.
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During a call, participants can remotely control the camera, capture photos, screen share, and draw live annotations to provide guidance or assistance.
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Skylight can be integrated with CRM systems so call records and media can be automatically saved with a work order.
Guided Instructions in Skylight
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Skylight can be integrated with management software or other systems that manage and store work orders, tasks, and procedures.
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Field workers view maintenance procedures, specification, manuals, checklists, and inspections within line-of-sight on the smart glasses display or on mobile devices.
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Voice commands can be used to input information or control the user interface. Additionally, Skylight can integrate with smart tools and IoT systems for data continuity.
KPN reduces field service operating costs by 11%
With a network of 33 million subscribers across Europe, telecom leader KPN uses Skylight to enable new hires and subcontractors to perform at the same level as veterans. Field technicians use Skylight on smart glasses to pull up instructions, schematics, and help videos during repairs. For more complicated tasks, technicians can get assistance from remote experts using Skylight Live video collaboration.
See Skylight in action
Watch how Skylight is helping field service workers in the telecom industry connect to the real-time information and job critical knowledge they need to build and maintain new 5G networks.
Why choose Skylight?
Leading organizations across the world have trusted Skylight to deliver mission-critical applications for their workforce.