How does Upskill use my information?
How Upskill uses your information depends on the context in which you are interacting with us. You may be a user of Upskill’s products, a visitor to our website, a customer, a potential customer, and/or a prospective employee.
Product Users
Users typically gain access to our Product and Services through their employer that is a customer (the “Customer”) who acts as the controller of their data and is responsible for the provisioning of user accounts and the management of user data. In this case we act as processor as described above, and follow the instructions provided by the Customer regarding the processing of your data.
A user of our Product may interact with us in the following ways:
General Product Use
While each Customer uses the platform differently (and thus different information may be collected about its use), there is some basic information collected on all users that is used to operate the Product. This information may include:
- Name
- Email
- Company
- IP Address
- Location
- Device Information
- Log Data
The Product makes use of products and services from the following sub-contractor(s) that may process your data:
- Amazon Web Services
- Datadog
- Microsoft AppCenter
- Twilio Programmable Video
Application Monitoring
In order to appropriately monitor the infrastructure that supports our Product, we collect information about errors, usage, and the performance of the system. Collecting this information allows Upskill to improve the product and ensure we maintain contracted service level agreements.
Data collected during application monitoring includes:
- User ID
- Domain
- Device Information
- Log Data
Product Analytics
The Product can be configured to collect various metrics about usage of the system to provide to the Customer for analysis. This feature can be configured on a per-Customer basis to allow for full collection, anonymous collection, or no collection of data regarding system activities.
When full collection is enabled by the Customer, the data collected during use includes:
- Email (note that this information is omitted if the Customer configures anonymous collection)
- Company
- Application Events
When used as Software as a Service (SaaS), the Product makes use of products and services from the following sub-contractor(s) that may process your data:
Website Visitors
In order to provide the best possible browsing experience, debug errors, and measure traffic to the website, Upskill collects certain information from visitors to help us make decisions. This data includes:
- IP Address
- Location
- Log Data
We may use the following sub-contractors to process this data:
Prospective Customers
If you’ve submitted your information to Upskill via our website, in-person, or via a partner we may have the following interactions with you.
Personalized Advertising
Upskill may use the data you’ve provided us to target particular visitors or demographics with advertising. In this process we use the following information:
- Name
- Email
- Company
- Location
We may use the following sub-contractor(s) to process this data:
- Pardot
- Google Adwords
- Social sites (i.e. LinkedIn, Facebook, Twitter)
- 3rd party ad platforms (i.e. RollWorks)
Prospective Customer Database
Upskill maintains a prospective customer database that we use as part of our sales and marketing operations. In this database we collect the following information:
- Name
- Email
- Job Title
- Company
- Location
We may use the following sub-contractor(s) to process this data:
- Salesforce
- Pardot
- Data appending services (i.e. Synthio)
Customers
If you’re an active Upskill customer, we may have the following interactions with you:
Billing and Account Management
We collect information necessary to facilitate billing for our products/services and to enable account management. We collect the following information in this context:
We may use the following sub-contractor(s) to process this data:
Prospective Employees
If you’re a job seeker wishing to be considered for a position at Upskill, we collect the following information from you in order to better manage our pool of applicants:
- Name
- Email
- Company
- Phone Number
- Location
We may use the following sub-contractor(s) to process this data: