When Upskill announced our top five augmented reality (AR) predictions for 2018, we noted that the service and logistics industries will take the lead in the race for broad AR transformation and adoption. This is due in part to the repeatability of high-value AR applications, such as warehouse picking and material handling. ABI Research echoed our sentiment, reporting that global smart glasses shipments for warehousing and logistics companies will grow to $4.5 billion in 2022.

Material Management & Distribution (MM&D) recently highlighted this expected growth, pointing out that logistics is “sweet spot” for AR. For example, warehouse workers can leverage AR on smart glasses to obtain remote expertise through “see-what-I-see” live video feeds. This not only reduces travel costs for technicians, but also optimizes resources by allowing workers to resolve issues faster.

Additionally, workers can use AR on smart glasses to enable “pick-by-vision” capabilities that keep staff hands-free to work efficiently and safely. GE Healthcare is doing just that with Upskill’s Skylight AR platform in its MRI factory in South Carolina. Upon first-time use of Skylight, GE experienced a 46 percent performance improvement.

While these picking and remote expertise applications are most prevalent, new use cases will continue to emerge in the logistics industry, especially with regards to training and maintenance.

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