Inspect & Audit
Skylight is a software platform for AR devices that gives your field techs hands-free access to real-time data and processes that will optimize their performance and reduce operational costs.
Field technicians can view task instructions, checklists, and troubleshooting procedures, as well as get real-time video assistance from remote experts.
- Ensure SLA compliance on every service call
- Close the skill gap between junior and senior techs
- Improve customer satisfaction and first time fix rates
- Manage and observe multiple techs remotely
- Reduce decision-making latency for junior techs
- Accelerate field tech training and knowledge transfer
- Reduce tech travel costs and job escalation
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Join thousands of frontline field techs using Skylight
Case Study: KPN reduces field service operating costs 11%
With a network of 33 million subscribers across Europe, telecom leader KPN uses Skylight to give new hires and subcontractors the ability to perform at or near the level of KPN’s most experienced field technicians.
Field technicians use Skylight on smartglasses to pull up instructions, schematics, and help videos during repairs. For more complicated tasks, field techs can get real-time remote expert assistance using two-way audio and video. Remote experts watch from the tech’s point of view and work together toward a solution.