Retailers are racing to meet the growing demand of Buy Online Pickup in Store (BOPIS) shoppers, which currently accounts for more than half of all U.S. shoppers. While it unlocks additional foot traffic and revenue for stores, it also causes numerous challenges around logistics, training and customer satisfaction while fulfilling orders.
Advancements in wearable technology can help retailers unlock new customer value while reducing associated costs with implementation. By combining Skylight’s vision picking solutions with smart glasses and bluetooth ring scanners, retailers are seeing pick rates in their stores and warehouses improve by 15-40%. Associates receive key information related to each pick directly in their line of sight, including picklists, item location and quantity. Skylight also integrates with your order fulfillment software to make sure that the picker and the system of record stay in sync.
How augmented reality is used in retail and eCommerce
Vision picking
Reduce round trip times by providing item location, quantity and aisle on workers’ smart glasses.
Kitting
Process and prioritize orders by displaying kitting item lists in the logical order they should be retrieved.
Loading and unloading
Keep workers’ heads up and prevent hazardous distractions during loading and unloading operations.
Cycle counting
Perform inventory audits faster by confirming item location data and taking photos hands-free.
In-store availability
Provide associates with real-time availability of stock availability as they fulfill orders.
Training
Accelerate new hire productivity by providing critical pick information directly in their line of sight.
Enabling Self-Service Maintenance in Stores
If a lightbulb is out, a toilet is clogged or a POS machine is down, the in-store customer experience can be greatly impacted. Most retailers commonly outsource the maintenance of these issues, but with Skylight retailers are now enabling in-store workers to fix these common issues themselves. They can view how-to videos and maintenance checklists on smart glasses and mobile devices, and then call a remote expert if an issue still exists. Retailers are not only reducing downtime but also saving money with costly 3rd party providers.
